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Ships November 10

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FAQ

Questions, answered.

Taste, how to make it, caffeine, preorders and shipping, the subscription, returns and refills.

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More questions: hello@getbrw.com. We reply within two business days, Monday to Friday.

BRW Mushroom Coffee - Tube and Refill Pouch

Taste

Like a smooth, creamy coffee, a little sweet. There's no mushroom taste. The coconut creamer is already in.

Arabica coffee and Lion's Mane, with coconut creamer, maca, ginseng, L-theanine, rhodiola and green coffee bean extract. Each one is listed with its amount on the ingredients page.

How to make it

One level scoop (6 g) in 6 to 8 oz of hot water, then stir until smooth. The steel scoop comes with the Tube. Add milk, creamer or sweetener to taste.

It's best made with hot water. If you use cold liquid, stir thoroughly.

30. One level scoop is one serving.

Caffeine

Each serving contains about 77 mg of naturally occurring caffeine.

Contains coconut. If you have a food allergy, read the full ingredient list on the label before use.

Contains caffeine. Not for children. If you are pregnant, nursing or taking medication, consult your doctor before use. Read the label before use.

Preorders and shipping

Preorders ship from November 10. Preorders are charged when you order, and shipping is free in the US. If we can't ship by the date we gave you, we'll email you with a new date and the choice to cancel for a full refund.

To addresses in the 50 United States, the District of Columbia and US military addresses (APO, FPO and DPO). We can deliver to PO boxes. We don't ship to Puerto Rico or the other US territories, or outside the United States, including to Canada.

Orders ship within 2 business days, Monday to Friday. USPS Ground Advantage usually delivers 2 to 5 business days after it ships. Delivery times aren't guaranteed. We email you a tracking number when your order ships. See the shipping policy.

Yes. You can cancel any order, preorders included, before it ships, for a full refund. Email hello@getbrw.com with your order number.

Subscription

$36 a shipment, every shipment. The Tube comes first, then a Refill Pouch every 30 days. Shipping is free. See how subscriptions work.

Your first shipment is charged when you order. After that, we charge $36 every 30 days to the payment method you used at checkout, until you cancel. On a preorder, the 30 days count from the day your Tube ships. On any other order, they count from the order date. We email you 3 days before each renewal charge.

Sign in to your account, open your subscription and choose Skip, Pause or Cancel subscription. Canceling takes effect right away. Or email hello@getbrw.com and we'll do it for you.

No. One-time prices: the Tube is $45, and the Refill Pouch is $40.

Returns and the guarantee

Try BRW for 30 days. If it's not for you, we'll refund you in full, even if you've opened it. Email hello@getbrw.com with your order number within 30 days of delivery. The guarantee covers one order per customer. See the refund policy.

No. We don't ask for products back. Please don't send anything to us without contacting us first.

Tell us within 30 days of delivery at hello@getbrw.com, with your order number. Damaged: send one photo of the parcel and the product, and we'll send a replacement free, or refund you if you prefer. Missing: we'll send it. Wrong: we'll send the right one, and you keep the wrong one.

Refunds go back to the payment method you used. We email you when we issue one. Most banks show it within 5 to 10 business days.

Refills

The Refill Pouch holds a full Tube's worth. Pour it into your Tube and keep using the same steel scoop.

Buy a Refill Pouch for $40, or subscribe and get one every 30 days for $36.